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FAQ

"Is it safe / secure to shop on your site?" 
I care about your safety—my Red & Howling shop is equipped with the latest security technology available, so please know that you can shop safely.  How can you tell?  Look at the URL in the address bar and notice that it begins with "HTTPS://" and NOT simply "HTTP://".  The "S" lets you know that you have established a secure connection.  You should also see a little picture of a lock beside the URL (this depends on the browser you are using).  If you see the lock, click on it and you can get more info about the security encryption on my shop.   
Don't See a Favorite Piece of Artwork?
Looking for a piece of my art that isn't available in my shop?  Let me know, and I may make it available as a print, a greeting card, etc.
"Do you ship to X, and how much will it cost if I buy X?" 
I ship to most countries and locales all around the world, and shipping charges are calculated by weight and distance from Los Angeles.  The quickest and easiest way to get the most accurate shipping cost for your order is to add your items to your cart, and begin the checkout process - there you will be able to enter your address, and find out your exact shipping costs before you finalize and pay for your order.  You can then easily add, remove or replace items in your cart to see how your shipping costs are affected.
My Order/Shipping:
• I sometimes reuse shipping boxes that are clean and sturdy, to reduce waste.
• I'm wicked good at packing orders and  I frequently send free gifts with your order.
• I'm a one person operation (sometimes "two" when I can convince my busy composer/musician hubby to jump in and help), so please understand that I don't ship as fast as Amazon.  After you place your order it can take 3-5 days on my end to process your order, but I often ship more quickly.
• Need your order faster for a special occasion?  Please email: amy@redandhowling.com  and I will try to accommodate you (expedited shipping costs will apply).
International Orders:
I ship all over the world! Orders ship US Postal Service & UPS.  Most take 7-10 days to arrive, but some packages can take 14+.  It all depends on your Customs department.
• International customers are responsible for any VAT or import duties & fees.  In my experience, most packages arrive at your doorstep without any duties or fees required. 

Returns/Exchanges/Refunds:
I want you to be happy, so please email me with any issues. Returns and refunds are given on a case-by-case basis.  
Any return / exchange requests must be made within 30 days of order receipt - we will be unable to accommodate requests made after this period. 
Please contact  Amy@RedandHowling.com
T-SHIRT Returns:
  • I'm sorry, but I do not offer exchanges at this time.  You can return t-shirts for a refund, and a new order may be placed for a different size.
  • Customers are responsible for return shipping costs.
  • Red & Howling only accepts returns of unused/unworn clothing items.  Washed or worn items will not be refunded.
  • Please enclose: Name/order number with your return.  
  • Items can easily get damaged and mishandled in transit, so please be sure to ship items back well-packed. Thank you.
Find a Missing Package That Shows As Delivered:
If your tracking information shows that your package has been delivered, but you can't find it:

Before contacting Red & Howling Shop, please:
  • Verify that the shipping address is correct (check the order confirmation email from my shop)
  • Look around the delivery location for your package (R&H customers have found packages under a bench, in a bush, with a neighbor, etc.)
  • Look for a notice of attempted delivery
  • Find out if someone else (neighbor / roommate/ other household member) may have accepted the delivery
  • Ask your carrier about the missing package
  • Wait at least 36 hours - in some cases packages may register as “delivered” 3 or more business days prior to arrival! Online systems don't always show details in real time